{"xsrfToken":"91de9fdb8d05d317ba059ae45f8e5e01c29aad16_lout","branding":{"id":"1","key":"ah","name":"Pilbara Insights Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d47815","headerLinkHoverBGColor":"#d47815","headerBadgeColor":"#d47815"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b982cdb5-1001-4b90-aee3-e97aaff6e8eb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTE5NmFlMy1kYjIzLTRhNTQtODljOC0yMTIwYjgxYmVhOTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI5ODJjZGI1LTEwMDEtNGI5MC1hZWUzLWU5N2FhZmY2ZThlYiI6WyJyZWFkIl19LCJleHAiOjE3NDQzNTQwNzMsIm5iZiI6MTc0NDM1MzQ3M30.spaGl5FUPcKZWqL3CbBKgxgpMg1XmHIyM7ZSvPMKGUs&client=95196ae3-db23-4a54-89c8-2120b81bea93&mode=fit","logoId":"b982cdb5-1001-4b90-aee3-e97aaff6e8eb","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#003663","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ah","projectId":10400,"serviceDeskId":1,"name":"Pilbara Insights Helpdesk","description":"<p>Welcome! You can raise Pilbara Insights support requests from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10633,"iconUrl":"https://pilbaragroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10633","groups":[1],"key":""},{"id":"4","name":"Modeling questions","descriptionHtml":"","callToAction":"Modeling questions","introHtml":"<p>Questions relating to ACE and ACEonDemand</p>","icon":10626,"iconUrl":"https://pilbaragroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10626","groups":[1],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10639,"iconUrl":"https://pilbaragroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10639","groups":[1],"key":""},{"id":"54","name":"Reporting questions","descriptionHtml":"","callToAction":"Reporting questions","introHtml":"<p>Questions regarding Excel connections and PowerBI</p>","icon":11020,"iconUrl":"https://pilbaragroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11020","groups":[1],"key":""},{"id":"7","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10607,"iconUrl":"https://pilbaragroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10630,"iconUrl":"https://pilbaragroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[1],"key":""},{"id":"55","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":11015,"iconUrl":"https://pilbaragroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11015","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10627,"iconUrl":"https://pilbaragroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10627","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[54,4,1,2,5,7]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"410c6f9e-cb7c-3ace-b2cb-d5adc1a737da","appLinkName":"System Confluence","appLinkUrl":"https://pilbaragroup.atlassian.net/wiki","spaceKey":"AH","spaceName":"ACEonDemand HelpDesk","spaceUrl":"https://pilbaragroup.atlassian.net/wiki/spaces/AH","isServer":false},"labels":[],"projectKey":"AH","serviceDeskId":1,"kbLinkDomainURLs":["https://pilbaragroup.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTE5NmFlMy1kYjIzLTRhNTQtODljOC0yMTIwYjgxYmVhOTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDQwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQzNTQ2NzMsIm5iZiI6MTc0NDM1MzQ3M30.raaHmyoTCjiBJaIQmDtiBLHLUAshGdZa7tADWU8dibw","targetCollection":"upload-project-10400","endpointUrl":"https://api.media.atlassian.com","clientId":"95196ae3-db23-4a54-89c8-2120b81bea93","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":7,"projectId":10400,"form":{"name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","intro":"<p>See a place where we can do better? We're all ears.</p>","instructions":"","icon":10607,"iconUrl":"https://pilbaragroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/7","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/7","calendarParams":{"firstDay":1,"date":"2025-04-11T16:37:54+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"410c6f9e-cb7c-3ace-b2cb-d5adc1a737da","appLinkName":"System Confluence","appLinkUrl":"https://pilbaragroup.atlassian.net/wiki","spaceKey":"AH","spaceName":"ACEonDemand HelpDesk","spaceUrl":"https://pilbaragroup.atlassian.net/wiki/spaces/AH","isServer":false},"labels":[],"projectKey":"AH","serviceDeskId":1,"kbLinkDomainURLs":["https://pilbaragroup.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTE5NmFlMy1kYjIzLTRhNTQtODljOC0yMTIwYjgxYmVhOTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDQwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQzNTQ2NzQsIm5iZiI6MTc0NDM1MzQ3NH0.jO2vo7S_9JiDf3UHhbdXqT_J0puNyW3T2wEG23oAtbo","targetCollection":"upload-project-10400","endpointUrl":"https://api.media.atlassian.com","clientId":"95196ae3-db23-4a54-89c8-2120b81bea93","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fpilbaragroup.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIwMGQ3Njc0MDJkNGM0NDA5YjVmN2Q0ZjQ5MzkxZDM3OTg2OTIwMDczNzZlNjMyM2I5NjM5NDU0Y2UwYzQyN2QyIiwiaXNzIjoiNjc0MDNmYzUtNDYyOS0zZTFiLTg0ZTQtNDBjMGFjMzZkZjZmIiwiY29udGV4dCI6e30sImV4cCI6MTc0NDM1NDM3NCwiaWF0IjoxNzQ0MzUzNDc0fQ.e29uGR5B3oGsVMzvRWIBQxYBEa8WQI2uMffGDjmx1rY\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjY3NDAzZmM1LTQ2MjktM2UxYi04NGU0LTQwYzBhYzM2ZGY2ZiIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvcGlsYmFyYWdyb3VwLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL3BpbGJhcmFncm91cC5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJBSCIsImlkIjoiMTA0MDAifX19LCJleHAiOjE3NDQzNTQzNzQsImlhdCI6MTc0NDM1MzQ3NH0.p4ptgAvyWBJL9r_uif7AUO0Ijf_eZjbFyXq9QHHh_QE\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://pilbaragroup.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://pilbaragroup.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"AH\\\",\\\"id\\\":\\\"10400\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"AH\\\",\\\"project.id\\\":\\\"10400\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"7\\\"}\",\n \"timeZone\":\"Australia/Brisbane\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://pilbaragroup.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal","name":"sd-portal-chat-footer","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\",\n \"key\":\"sd-portal-chat-footer-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.portal\", \"title\":\"sd-portal-chat-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=1&location=footer&xdm_e=https%3A%2F%2Fpilbaragroup.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjNDc3MjM0MGM1ZGM5NmFkNzFhMzhkNWZlMTZhZGEwNzVlZTY2NTQ1OTA3NjRlNDA3OGM3MzIzYWVkZDY4NzU1IiwiaXNzIjoiNjc0MDNmYzUtNDYyOS0zZTFiLTg0ZTQtNDBjMGFjMzZkZjZmIiwiY29udGV4dCI6e30sImV4cCI6MTc0NDM1NDM3NCwiaWF0IjoxNzQ0MzUzNDc0fQ.8HILSKmdB3ZkKKPFrZIXFdU8riFGpeO5ZP5KwtUzeDc\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjY3NDAzZmM1LTQ2MjktM2UxYi04NGU0LTQwYzBhYzM2ZGY2ZiIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvcGlsYmFyYWdyb3VwLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL3BpbGJhcmFncm91cC5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJBSCIsImlkIjoiMTA0MDAifX19LCJleHAiOjE3NDQzNTQzNzQsImlhdCI6MTc0NDM1MzQ3NH0.Ml2qtPDmKr5lIHp8WCypeoJMfCs-MxCFm-bHfPjW60E\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://pilbaragroup.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://pilbaragroup.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"AH\\\",\\\"id\\\":\\\"10400\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"AH\\\",\\\"project.id\\\":\\\"10400\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"7\\\"}\",\n \"timeZone\":\"Australia/Brisbane\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://pilbaragroup.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=pilbaragroup","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"91de9fdb8d05d317ba059ae45f8e5e01c29aad16_lout","baseUrl":"https://pilbaragroup.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://pilbaragroup.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"95196ae3-db23-4a54-89c8-2120b81bea93","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f235446d89d44c398dfaedb7cba38751","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}

Pilbara Insights Helpdesk

Welcome! You can raise Pilbara Insights support requests from the options provided.

What can we help you with?

Select is focused , press Down to open the menu,

Suggest improvement

Required fields are marked with an asterisk